We want your order to arrive safely and on time. Here's everything you need to know about how we handle shipping at Thinking Toys.
Orders are processed after payment has been confirmed. Processing time may vary depending on product availability. You'll receive a notification once your order is on its way.
Shipping times may vary depending on the product, supplier, and your destination. Because we work with a range of products and partners, delivery windows can differ from order to order. Tracking information will be provided by email when available so you can follow your shipment in real time.
Once your order has shipped and tracking is available, you'll receive a tracking number by email. You can use that number to monitor your delivery status directly through the carrier's website. If you haven't received tracking information, please allow a little extra time for it to be updated after shipping.
Please double-check that your shipping address is correct before completing your order. We're unable to redirect packages once they've been dispatched, so it's important to make sure every detail is accurate at checkout.
While we always aim for smooth, timely deliveries, occasional delays can happen for reasons outside our control — including carrier backlogs, public holidays, customs processing, or periods of high order volume. We appreciate your patience and will do our best to keep you informed if any issue arises.
If you have any questions about your order or shipment, we're happy to help. Please visit our Contact page and send us a message. We'll get back to you as quickly as we can.
